Yes! Aerio handles all Consumer Support. If you are receiving consumer questions or complaints, please forward them to our Consumer Support team at email@example.com. You can also see more information here: Who should a consumer, or book buyer, contact for help with their orders?
We also recommend that you add a message to your blog or website (or wherever you are selling your Aerio content) that says Aerio/Ingram is handling direct fulfillment and that consumers should contact us directly for any questions or complaints at firstname.lastname@example.org.