Aerio Retail Phase Out FAQs

What date will customers no longer be able to place an order through my Aerio store?

January 31, 2023 is the last day customers can place orders through Aerio storefronts. February 1, 2023, Aerio will no longer accept orders, confirmed orders will continue to ship after this date.

How do I point my customers to my new online store?

Let customers shopping your Aerio store know where to find you by linking to your new online store in your storefront description.

While editing your storefront, update your header text to include a link to your new store.

<center><a href="https://Website.Com/YourStore"><b>YOUR LINK TEXT GOES HERE</b></a></center>

Can I still access my Aerio reports after my store has been closed? 

Yes, you will be able to access the following Aerio reports through April 30, 2023. 

• Order Details Report
• Sales Report
• Compensation Report
• Refunds Report
• Consumer Activity: Email Capture Report
• Discounts & Giveaways Report
• Promo Code Report
• Action Audit Report

For more information on reports, see What reports are available through Aerio?

Will I still be able to offer free ebooks to my customers? 

As the ebook giveaways are a "free" ecommerce transaction, a customer will no longer be able to redeem ebook giveaways or promotions beginning February 1, 2023

Get Paid Troubleshooting

How do I know if I'm owed compensation on Aerio sales?

You can see what compensation you've earned by downloading the compensation report via the reports page. In this report, you can see how much you've earned for each unit sold and if it's been paid out or not. 

If you have earned compensation waiting to pay out, it will also appear on the Get Paid tab as shown below. If you've been paid all compensation owed, the "Request Payment Now" button will disappear.

You must provide business and banking details in order to receive your payment. For more information, see: How do I add my business and banking details?

How will I be paid for the sales placed through my Aerio store?

Profit from your Aerio sales are directly deposited into your bank account via Stripe. For more information see: How do I get paid for my Aerio sales?

Why do I see a payment as requested, that hasn’t been approved and deposited into my bank account?

Under the Payment history heading, you’ll see your payments listed followed by the date they were requested, and the date they were approved and deposited.

If you show a payment that has a request date, but does not show an approved date. This is usually means we tried to process a compensation payment, but all the required information to receive your compensation has not been provided.

If you’ve provided all your details via Stripe, and have already provided a bank account, reach out to Aerio@ingramcontent.com for assistance.

How do I update my business or banking details so I can be paid? 

You can update your business or banking details via the Get Paid tab. For more information, see: How do I add my business and banking details?