Frequently Asked Consumer Questions

CONSUMER FAQS

Purchasing a Book Through Aerio

Can books be purchased directly from social media?

All books can easily be shared through social media with a rich experience.  eBooks can also be previewed through social media. However, the entire purchase experience does not happen through social media, as users are directed back to the Aerio platform to complete their purchase.

For ebooks, we are in the process of updating our previews to be purchase-enabled, where the user can complete the purchase experience without ever leaving a social media app. Stay tuned!  

Do consumers have to download a special app to read ebooks?

eBooks are provided to consumers in both epub and mobi files, letting them read the content on whatever device or app they are comfortable.  We provide additional instructions on how to download free apps on all platforms for those who do not already have e-reading apps - see:  

How to Read an eBook with Bluefire, Kindle, iBooks and Aldiko

How do I know if a book is in stock?

Aerio performs real-time inventory checks at the time of purchase to confirm inventory is available. If any items are unavailable, the system will provide notification along with a prompt to remove those items from your cart in order to proceed with checkout.

I live outside the US and Canada. Can I order books using Aerio?

Currently both print and electronic books are only available to consumers within the US and Canada. International distribution is currently being implemented and will be available soon!

What are my shipping options?

We offer two shipping options, USPS Economy Mail and USPS Priority Mail.

1. USPS Economy Mail: 3-10 day service
2. USPS Priority Mail: 1-3 day service

The price between the two options can vary, depending on the weight of the shipment.

Do you collect sales tax?

We collect sales tax on all purchases as required by local taxing authorities in all 50 US states and in Canada. Tax-exempt purchases are not available. 

Do you accept returns through Aerio?

Yes. There is a return label and instructions included on the packing slip that arrives with each order. For more information about returns Please contact consumer support at aeriosupport@ingramcontent.com.

Contact

Who do I contact if I have other questions not covered in this FAQ?

All consumer support issues should be directed to aeriosupport@ingramcontent.com.

NOTE: Aerio Consumer Support cannot take orders over the phone. If you need to make an order please place orders via the Aerio store front or publisher/booksellers’ website