Do you accept returns through Aerio?

Ebook orders are not returnable. If you experience issues downloading an ebook you’ve purchased. Please reach out to Aerio Order Support: Aeriosupport@ingramcontent.com

Print orders are fully returnable and refundable within 30 days of receipt of shipment. Refunds will be credited to the credit card used to place the order.  

You are responsible for paying shipping costs to return an item. Shipping costs are nonrefundable. Please mail your return to the following address:

Aerio Retail Network
Returns Dept. 20R2997
201 Ingram Blvd.
Roseburg, OR 97471-7148

Refunds are processed within 2-3 weeks of the receipt of returned merchandise. Exchanges are processed within 24-48 hours of the receipt of returned merchandise.

If an item in your order is damaged or misprinted, please reach out to aeriosupport@ingramcontent.com to initiate a replacement or a full refund. If possible, include an image of the damaged/misprinted item.

Only pre-orders and backorders can be cancelled before fulfillment by contacting customer support at aeriosupport@ingramcontent.com.