What is the turnaround time once my order is processed?

Print Books:

Titles assumed "in stock" are processed within 24 hours.
Most orders of in-stock print titles ship the same day when ordered M-F, or the next day when ordered on weekdays.
Titles out of stock and not on order cannot be sold through Aerio.
Items will ship once available and in separate packages if necessary. Consumers will only be charged for freight once, calculated by the total weight of the books purchased and the ship to location.

eBooks:

eBook orders are fulfilled immediately.
Upon purchase, eBooks can be downloaded. Download instructions are also sent via email.
eBooks can be downloaded as epub or mobi files for use on devices for Kindle, iBooks, Nook, Kobo, Google, and other apps and ePub readers.

Pre-orders of print and eBooks

Pre-orders for any format are allowed 90 days in advance of the publication date. If a publication date is not provided by the publisher, the on-sale date is used.
A hold is placed on the credit card to authorize the order and will then drop off the card’s balance. Credit cards are charged when print orders ship and eBook orders are delivered via email.
For pre-orders of ebooks, eBook download instructions are emailed when the eBook is published

Backorders of print and eBooks:

Backorders are allowed if a title is on order but not in stock. A backorder will be filled if the stock is received within a 30-day window. After the window closes, the system will automatically cancel the backorder. Consumers will be notified via email the backorder was cancelled.
A hold is placed on the credit card to authorize the order and will then drop off the card’s balance. Credit cards are charged when print orders ship and eBook orders are delivered via email.
Backorder Only status titles (not actively stocked by Ingram) cannot be sold through Aerio.