My shipment is missing item(s), what should I do?

Your order may be split into two or more shipments depending on Ingram warehouse stock levels. Please refer to the tracking number provided to you via email or the My Purchases dashboard (if you created an account at checkout) to determine if your order was shipped in multiple shipments.

If you were unable to locate the missing item(s), please reach out to Aerio Order Support aeriosupport@ingramcontent.com for assistance in requesting a replacement or refund of the missing items. Make sure to include your order number found in your order confirmation email, along with the ISBN of the missing book(s).