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  1. Aerio
  2. Customer Orders

Customer Orders

Everything you need to know about purchasing from an Aerio store.

Customer FAQs

  • Order Policies
  • What is Aerio? I thought I was purchasing from XYZ publisher/author/blogger.
  • Who do I contact for help with my order?

Placing & Shipping Your Order

  • What is the turnaround time once my order is processed?
  • Who will the purchase receipt come from?
  • How do I know if a book is in stock?
  • What is the cost for shipping?
  • What are my shipping options?
  • Who ships the books?
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Your Aerio Account & Purchase History

  • How do I find the receipt/invoice for my order?
  • What access do I have as a customer?
  • How does Aerio handle privacy laws?

Refunds & Returns

  • Do you accept returns through Aerio?
  • I was charged by Aerio for an order I did not place and do not recognize, what should I do?
  • My shipment is missing item(s), what should I do?
  • I received a book I did not order, what should I do?
  • The book I received has been damaged or misprinted, what should I do?

Download Your Ebooks

  • Downloading and Reading an eBook using 3rd party Applications
  • Downloading an Aerio .MOBI file using the Kindle app
  • Do readers have to download a special app to be able to read ebooks?
  • Downloading and Reading an eBook on Popular Mobile Devices

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