Customer Orders
Everything you need to know about purchasing from an Aerio store.
Customer FAQs
Placing & Shipping Your Order
- What is the turnaround time once my order is processed?
- Who will the purchase receipt come from?
- How do I know if a book is in stock?
- What is the cost for shipping?
- What are my shipping options?
- Who ships the books?
Your Aerio Account & Purchase History
Refunds & Returns
- Do you accept returns through Aerio?
- I was charged by Aerio for an order I did not place and do not recognize, what should I do?
- My shipment is missing item(s), what should I do?
- I received a book I did not order, what should I do?
- The book I received has been damaged or misprinted, what should I do?