Kaitie H
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Activity overview
Latest activity by Kaitie H-
Kaitie H created an article,
Aerio Terms of Service
Last Modified: July 29, 2022 The Aerio Terms of Service ("TOS"), along with any agreement or purchase order that references these TOS (“Purchase Order”), is a binding contract between you ("Cus...
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Kaitie H created an article,
Aerio Privacy Policy
Privacy Policy Last modified: March 21, 2022 Ingram Content Group and its related and affiliated companies ( "Ingram" or "We") respect your privacy and are committed to protecting it through our c...
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Kaitie H created an article,
Aerio Retail Phase Out FAQs
What date will customers no longer be able to place an order through my Aerio store? January 31, 2023 is the last day customers can place orders through Aerio storefronts. February 1, 2023, Aerio...
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Kaitie H created an article,
Who do I contact for help with my order?
Aerio is powered by Ingram Content Group, who has a team of customer service professionals to assist you. All questions regarding placing, tracking, and returning your order can be emailed to aerio...
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Kaitie H created an article,
How do I find the receipt/invoice for my order?
A confirmation email was sent to the address provided at checkout including your order details. Additionally, you can also obtain a copy of your order receipt one of two ways: If you’ve previously...
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Kaitie H created an article,
I was charged by Aerio for an order I did not place and do not recognize, what should I do?
Please get in touch with our Aerio Order Support team via email at aeriosupport@ingramcontent.com and include any relevant details about the charge including: Date of the transaction How the charg...
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Kaitie H created an article,
My shipment is missing item(s), what should I do?
Your order may be split into two or more shipments depending on Ingram warehouse stock levels. Please refer to the tracking number provided to you via email or the My Purchases dashboard (if you ...
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Kaitie H created an article,
I received a book I did not order, what should I do?
Occasionally, human error results in mispacked orders. We apologize for any inconvenience this may cause. Please reach out to aeriosupport@ingramcontent.com, and if possible, include an image of th...
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Kaitie H created an article,
The book I received has been damaged or misprinted, what should I do?
If an item in your order is damaged or misprinted, please reach out to aeriosupport@ingramcontent.com to initiate a replacement or a full refund. Whenever possible, include an image of the damage...
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Kaitie H created an article,
What is Aerio? I thought I was purchasing from XYZ publisher/author/blogger.
Aerio is an online platform, that allows publishers, authors, bloggers, and booksellers to create an online bookstore and sell directly to customers, like you! Aerio is powered by Ingram Content Gr...